Alorica at Home is a virtual customer care company with its headquarters in Irvin, CA. This company hires virtual call center experts to offer customer service to different clients. The experts or agents are hired as employees rather than independent contractors. This means that all agents receive the minimum wage as stipulated in the labor laws of their states.
The agents are responsible for receiving inbound calls and providing services like customer service, account management, sales, billing and provision of technical support. The company can provide interpretation and bilingual jobs too. It provides training online through self-paced tutorials.
Agents are required to provide internet service, a landline phone, a corded telephone and a computer. These requirements are similar to those of a home call center. It is important to note that the operations of Alorica at Home are restricted in the United States and it does not employ agents in all states.
Additionally, in the countries where it hires agents, it does not employ agents in all areas. Nevertheless, the company asks interested individuals about their states at the beginning of the application process after which it informs them about their eligibility.
Benefits and Payment
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Alorica at Home pays its agents on a per-minute or per-call basis. Nevertheless, agents are entitled to a minimum wage because they are employees of the company. This implies that even when an agent does not receive sufficient calls that are required to earn a minimum per-minute or per-call payment, they still earn a minimum wage as set in their state. Payments are made every 2 weeks through a direct deposit, pay card or check.
Job Application and Recruitment
To become an Alorica at Home agent, you need to fill out an application form on the company’s website. You must have a minimum of GED or high school diploma to apply. College education is an added advantage. Once the company accepts your application, you will be invited for several behavioral and online skills assessments after which an offer might be issued.
Once you get a preliminary offer, you will be required to pay about $30 for a criminal background check. You might also undergo drug testing before you start working for the company. You will receive training with an hourly rate payment. Additionally, you might undergo continuous training regarding services and products of the clients of the company. As an Alorica at Home agent, you must be ready to work for a minimum of 10 hours a week.
Advantages of Working for Alorica at Home
The major advantage of working for this company is flexibility. This firm provides its agents the ability to work on a flexible schedule. This means that you can choose the hours when you work for the company. It also offers paid training from home through the internet. This means that you do not have to leave your home to undergo training. Even if you have little customer care experience, this training will prepare you for the job.
Additionally, you do not pay out-of-pocket fees. You only pay for background check after you have been hired.
What Sets Alorica at Home Apart from other Companies?
This company is different from other providers of outsourced communication services because it employs home-based agents instead of contractors. It also has an advanced and robust infrastructure that enables it to deliver better services to the customers of its clients.
Although the company allows great flexibility for its agents in terms of life priorities and schedules, it expects them to maintain high levels of professionalism and loyalty.
This company is different from the other work-at-home companies because it is run like a business where employees are seen and treated as professionals. They are also accorded support whenever they need it. The only difference between this company and other major businesses is that majority of its staffs work from their homes.
How to determine if you can work for Alorica at Home
Almost everybody envy the idea of working from home. This is because while working from home you can work for different employers. However, working from home is not for everyone. To determine whether your lifestyle and expectations allow you to work from home, Alorica at Home provides questions that enable you to understand the implications of working as its agent. It is a good idea that you take a few minutes of your time to answer these questions. No answer is wrong or right. The questions provide a way of determining if this position is a right match for the interested individuals.
Generally, whether you are a college student, a mum, a dad or a retiree, you can work for Alorica at Home. You just need to meet the requirements set by the company and undergo training.